This article expressed that perhaps call centers are becoming the factories from the industrial revolution of the 21st century.Call center pioneer 'Direct Line' opened its lines in Croydon, south London, with 63 employees on 2 April 1985, no-one could have imagined the impact it would have on the UK's service industry. The sprouting of the new 'contact industry' in countries all over the world can help generate a greater source in developing countries. This is due to call centers becoming more common among countries especially in developing countries such as India and the Philippines.
How do you think call centers will affect the economy of developing countries in the next 20-30 years?
http://www.bbc.co.uk/news/magazine-12691704
I like that you gave a time frame on your question. I think in the next 20-30 years call center work will continue to increase. I believe this because if you look at the past, its a good indication of whats to be expected for the future. I think if you look beyond 30 years though, you might see some push back in the way of BPO work being done and more "insourcing" taking place as a result.
ReplyDelete